After being shut down owing to a cyberattack, the bankrupt cryptocurrency exchange FTX has now restarted its customer claims portal with tighter security measures. Claimants are now able to make new submissions for assets they owned on the exchange before it went bankrupt.
On September 16, FTX posted a notice on X (formerly Twitter) stating that none of its systems had been impacted by the cyberattack affecting Kroll, its designated bankruptcy claims agency.
According to the claims, the breach revealed non-sensitive consumer data. FTX has guaranteed that funds and account credentials were unaffected.
Account holders of the now-defunct cryptocurrency exchange have been given access to their accounts, according to FTX, so they may begin the claims procedure for whatever digital assets they had on the exchange when it filed for bankruptcy in November 2022.
People who had accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid can access the claims portal specifically.
On September 11, Cointelegraph stated that 10% of the approximately 36,075 consumer claims against FTX and FTX US, totaling $16 billion, have been settled.
It was also reported that 2,300 non-customer claims totaling $65 billion had been made against the company, including those from Genesis, Celsius, and Voyager.
The accounts were frozen as a precaution, according to FTX, and more security measures have been put in place.
The Kroll incident had no effect on any FTX systems, and freezing accounts was done as a precaution.
This follows multiple recent reports of problems with the claims portal.
On August 27, FTX announced a temporary account suspension for those impacted users who had accessed its claims portal following the initial discovery of the cybersecurity assault on Kroll.
Users might still send in or submit a proof-of-claim online through Kroll’s customer form.
On July 11, the consumer claims portal was made available, but it was taken offline for an unclear reason after just one hour.
In related news, the sale of FTX’s digital assets has recently been approved by the United States Bankruptcy Court for the District of Delaware.
On September 13, Judge John Dorsey issued a decision allowing FTX to sell off assets through an investment adviser in weekly batches, subject to stringent guidelines. The cap will be $50 million for the first week, rising to $100 million the following two.
However, FTX is now barred from selling its Ether ETH, Bitcoin BTC, and “certain insider-affiliated tokens.” Following a 10-day notification to the committees and the U.S. trustee, FTX must make a separate decision about any potential sales of these assets.